AI Compliance Scorecard Technology 
Execs In The Know
JANUARY 8, 2023
Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? The goal isn’t to just hit a number on a scorecard. What’s the technology you’re looking to implement? What does the customer journey look like for you?
Execs In The Know
FEBRUARY 16, 2023
From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents. Zenarate AI Coach simulation training is key to helping us achieve that goal.” days to 2 hours.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.
Callminer
NOVEMBER 9, 2020
Scammers are armed with advanced technology and access to private user data obtained through illicit channels. For more information on fraud prevention through the use of speech analytics and AI, download our white paper, Sitel + CallMiner Survey: Preventing Fraud and Preserving CX with AI. ” – David Evans et al.,
Callminer
SEPTEMBER 5, 2017
Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.
Expert insights. Personalized for you.
87 
Let's personalize your content