Execs In The Know

JANUARY 8, 2023

However, they are doing it in a way that is good for both the customer and the business, with customer obsession and loyalty at the top of their mind. What does the customer journey look like for you? Exceptional customer service is an investment, and brands that care truly respect it.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Callminer

FEBRUARY 21, 2018

Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.

Contact Center 210

Contact Center CRM Technology Technology 210

Execs In The Know

FEBRUARY 16, 2023

From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents.

AI 52

AI Scorecard Contact Center Compliance 52

ClearAction

APRIL 3, 2015

What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Improve Customer Experience by Eliminating Customer-Focus Boundaries. —@clearaction.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Logicalware

OCTOBER 12, 2021

technologies or?complex?workflows) result in better customer service,?increased increased customer satisfaction?and?loyalty,?and?higher?revenue compliance,?and?customer customer experience.?It’s for compliance?or?a Third, scorecards must be? an improvement in customer satisfaction?after?training

Scorecard 98

Scorecard Actionable Insights Compliance Construction 98

Callminer

SEPTEMBER 5, 2017

Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Qualtrics

JANUARY 22, 2019

It’s been ten years in risk management and five years in the compliance monitoring space within the servicing group. I got a taste of CX with the compliance monitoring where we’re on a team, listening to phone calls, but I really wanted to get closer to the customer. We’re measuring this now in decades.

Scorecard 33

Scorecard Compliance CX Customer Satisfaction 33