Compliance Customer Service Scorecard Technology 
Fonolo
FEBRUARY 23, 2022
Software and Technology – Ensure your IT team is taking care of these tech security measures. Cloud backup solution providers use top-notch encryption to help ensure your customers’ personal information stays out of the hands of hackers and cybercriminals and is readily available for you should anything happen. PCI Compliance.
Execs In The Know
JANUARY 8, 2023
Which technologies and tools will help your teams get more efficient and provide that ease of use for the customer without spending more? Exceptional customer service is an investment, and brands that care truly respect it. When your BPO can deliver an exceptional customer experience, it’s a dollar well invested.
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Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.
Execs In The Know
FEBRUARY 16, 2023
From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents. Putting Simulation Training to Work How can you add Zenarate simulation training to your agent training curriculum?
Logicalware
OCTOBER 12, 2021
With two-thirds of companies now competing on customer experience alone, quality assurance enables contact centres to ensure they’re continuously delivering consistent, compliant and high-quality customer service [1]. for the customer,?and?lives customer service?industry, technologies or?complex?workflows)
Callminer
NOVEMBER 9, 2020
Scammers are armed with advanced technology and access to private user data obtained through illicit channels. Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Organizations need to be prepared to effectively combat call center fraud.
Callminer
SEPTEMBER 5, 2017
Technology systems that provide pre-recorded disclosures and automated statement delivery that is integrated with each call can make onboarding processes much easier. She has a command to write on call center software and new technologies used in contact centers. Her articles are also published on other sites as a guest blogger.
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