Customer Service Life
SEPTEMBER 4, 2019
While I was (and am) deeply passionate about awesome customer service, the act of creating a quality form and randomly monitoring a set of customer interactions was still a necessary evil when it comes to running a contact center. In this article, I’ll share six things to consider when creating a quality scorecard.
Help Scout
JULY 15, 2021
In this article, we cover four major pain points of delivering customer service in the education industry along with some tips on how to address them. Staying in compliance with those laws can be difficult. For example, being able to redact or remove information is a common feature needed for privacy compliance.
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Fonolo
FEBRUARY 23, 2022
PCI Compliance. The Payment Card Industry Data Security Standards (PCI-DSS) are requirements established by international credit card brands which set the standard for the proper handling of customer credit card numbers and other sensitive data. . TIP: Looking for more helpful call center management resources?
Execs In The Know
FEBRUARY 16, 2023
Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. And contact center and training leaders can also certify agent readiness to engage with live customers and prospects through their Simulation Scorecard and Immersion Call Listening.
Execs In The Know
JANUARY 8, 2023
Exceptional customer service is an investment, and brands that care truly respect it. When your BPO can deliver an exceptional customer experience, it’s a dollar well invested. The goal isn’t to just hit a number on a scorecard. The goal is to have a better overall customer experience.
Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Call centers must keep in mind…”. Craig Borowski.
Logicalware
OCTOBER 12, 2021
With two-thirds of companies now competing on customer experience alone, quality assurance enables contact centres to ensure they’re continuously delivering consistent, compliant and high-quality customer service [1]. for the customer,?and?lives customer service?industry, result in better customer service,?increased
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