AI Compliance Customer Service Scorecard 
Execs In The Know
FEBRUARY 16, 2023
This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.
Execs In The Know
JANUARY 8, 2023
Exceptional customer service is an investment, and brands that care truly respect it. When your BPO can deliver an exceptional customer experience, it’s a dollar well invested. The goal isn’t to just hit a number on a scorecard. The goal is to have a better overall customer experience.
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Callminer
FEBRUARY 21, 2018
Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics.
Callminer
NOVEMBER 9, 2020
Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Luckily, there are ways to spot inbound call fraud in real time, allowing agents to take back control over customers’ security without jeopardizing the overall customer experience.
Callminer
SEPTEMBER 5, 2017
Almost all products and services are purchased online these days. The current trend of website optimization through A/B testing, guiding users with AI chat bots, and creating communities and knowledge bases for self-help, leave a call center manager wondering whether customers still need human assistance at all. theworkforcepro.
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