Compliance Customer Service CX Scorecard 
Execs In The Know
JANUARY 8, 2023
No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends and strategies as you navigate the ecosystem. Making Your Customer the Priority, Then Working Backward Many customer experience (CX) leaders are focusing on thinking about how they can meet the customer where they want to be met.
Execs In The Know
FEBRUARY 16, 2023
Western Union agents were prepared for success after practicing high-impact call scenarios faced in their day-to-day interactions with live customers. And contact center and training leaders can also certify agent readiness to engage with live customers and prospects through their Simulation Scorecard and Immersion Call Listening.
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Logicalware
OCTOBER 12, 2021
With two-thirds of companies now competing on customer experience alone, quality assurance enables contact centres to ensure they’re continuously delivering consistent, compliant and high-quality customer service [1]. for the customer,?and?lives customer service?industry, result in better customer service,?increased
Callminer
NOVEMBER 9, 2020
Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Luckily, there are ways to spot inbound call fraud in real time, allowing agents to take back control over customers’ security without jeopardizing the overall customer experience.
Qualtrics
JANUARY 22, 2019
It’s my third year in the CX space, but I’ve been at AmEx 19 years now. It’s been ten years in risk management and five years in the compliance monitoring space within the servicing group. On CX at the center of American Express’ culture: We have a long history of service.
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