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Chief Customer Officer in Manufacturing & Distribution With Anne Herman – CB47

Customer Bliss

Herman has held a variety of roles of increasing responsibility within the organization’s R&D, quality, standards compliance, and operations groups. And in March 2017, Anne was recognized by the Pittsburgh Business Times as one of the 25 most influential businesswomen in western Pennsylvania with a BusinessWomen First Award.

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How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program

PeopleMetrics

A faster and cheaper alternative that offers enduring value is to invite your customers to audit your quality system for themselves utilizing Customer Experience Management (CEM) software – a robust platform to create, distribute and analyze surveys yourself. Identify your customers’ unmet needs. But don’t stop there.