Compliance Customer Feedback Scorecard Voice of the Customer 
ClearAction
APRIL 3, 2015
You must have alignment between your actual candidate experience and your desired customer experience. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Your best ideas for employee engagement + training originate with customer feedback. Customers First, or Employees First ?
Qualtrics
JANUARY 22, 2019
In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on creating a world-class customer experience, empowering employees to take action, elevating the voice of the customer and so much more. I wanted a role that was core to what we do at Amex.
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