ClearAction

APRIL 3, 2015

You must have alignment between your actual candidate experience and your desired customer experience. Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Your best ideas for employee engagement + training originate with customer feedback. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. To overcome those challenges, you have to have an experiential framework per customer segment to explain the meaning attribution process, enriched with an AI tool to update it.

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. In This Article: Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Help Scout

SEPTEMBER 14, 2021

Those conversations can lead to product breakthroughs and insights — or even reveal a new customer segment you didn’t know existed. However, through customer feedback, they found out about a prominent side-effect: hair regrowth. 5 strategies and 13 tips for small business customer service.

Customer Service 127

Customer Service VOC Start-ups NPS 127

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Why do you need Customer Experience Management?

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. To overcome those challenges, you have to have an experiential framework per customer segment to explain the meaning attribution process, enriched with an AI tool to update it.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Qualtrics

JANUARY 22, 2019

In each post, we’ll feature highlights from a conversation with a Customer Experience thought leader on creating a world-class customer experience, empowering employees to take action, elevating the voice of the customer and so much more. I wanted a role that was core to what we do at Amex.

Scorecard 33

Scorecard Compliance CX Customer Satisfaction 33