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How Can Banks Support Troops Abroad & Ensure SCRA Compliance?

Lightico

But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. In this blog, we’ll explain: The purpose of SCRA, eligibility for benefits, and what these benefits include for banking customers.

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Overworked Call Centers & Inefficient Branches: Why Banks Need Self-Service More Than Ever

Lightico

Speed, efficiency and convenience have increasingly become staple consumer expectations, and automated workflows are a vital digital transformation investment for banks to meet these needs and give customers the convenience to complete tasks from wherever they are. Simplify document/form collection –– in the customer’s channel of choice.

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What is brand advocacy? (+ 8 strategies to boost referrals)

Zendesk

this article, we’ll explain how customer loyalty can turn buyers into brand advocates and how to create successful advocacy initiatives and partnerships. How to build brand advocacy in 8 steps Building brand advocacy is key to winning over potential customers in a competitive market. What is brand advocacy?

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Learn how analytics is the key to a differentiated customer experience program with Dun & Bradstreet

Qualtrics

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. I love that. I love all of his books.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. Customers expect responses fast. The current generation of customer support solutions is simply not designed for this scale. Where is it providing the most value?

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