Beyond Philosophy
NOVEMBER 30, 2023
This increase in NPS also resulted in a ten percent revenue growth in a declining market. 1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., The Legal Team Is Essential, Too. NICE Systems, Inc., and Fred Reichheld. NICE Systems, Inc.,
Lightico
AUGUST 3, 2021
From routine requests to high-value transactions, legally binding consent of terms and conditions are a key requirement for banking customers , who regularly seek to open, modify, or upgrade several banking products, such as: Applying for a new bank loan or credit card. Terms & Conditions for Banks: A Compliance & Experience Problem.
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Lightico
MAY 4, 2022
Here, we’ll show how a visual cart, shared review, and digital terms and conditions can ensure total compliance while maintaining speedy and delightful transactions. They lead to post-call cancellations, and expose telcos to compliance risk if mishandled. Achieve Ofcom Compliance & Better Sales Calls. 15% higher NPS.
Lightico
APRIL 17, 2023
Moreover, collections departments in auto finance companies are often bogged down with legal demands and chasing customers. This creates a significant amount of back and forth between the lender and the customer, which can be a time-consuming process.
Lightico
AUGUST 11, 2021
Entirely separate software solutions are pieced together to complete customer-facing experiences such as submitting forms and required documents, verifying ID, digitally signing applications, and approving legally binding terms and conditions. Ensure consistent compliance. Improve customer experience and NPS.
Lightico
JULY 5, 2021
As a result of these service-level issues, customers are at risk of escalating their cases, getting entangled in legal disputes, and even churning. Improved Net Promoter Score (NPS) / Customer Satisfaction Score (CSAT). Improved NPS/CSAT. Improved NPS/CSAT. Improved NPS/CSAT. Improved NPS/CSAT. Improved FCR.
Lightico
AUGUST 5, 2021
But processing of SCRA requests to date has been filled with friction and frustration — banks and financial institutions today need a swift and efficient way to manage these processes while ensuring compliance. What banks need to quickly and efficiently complete SCRA processes and ensure compliance. NPS / CSAT. Compliance.
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