Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. Many companies are coming up short with customer support. ” – Daniela Puzzo, 5 Important Customer Service Statistics for Call Centers , Fonolo; Twitter: @fonolo.

Contact Center 207

Contact Center Finance AI Innovation 207

Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.

Government 80

Government Customer Service Compliance CX 80

Comm100

SEPTEMBER 6, 2022

The importance of customer service is no longer debatable. 90% of Americans use customer service as a factor in deciding whether or not to do business with a company. With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever.

Social Media 52

Social Media Omnichannel Compliance AI 52