Construction Customer Service Customer Survey Double-Barreled Question 
InteractionMetrics
NOVEMBER 26, 2019
Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.
InteractionMetrics
NOVEMBER 26, 2019
Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.
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