InteractionMetrics

NOVEMBER 26, 2019

Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.

Double-Barreled Question 52

Double-Barreled Question Construction Customer Feedback Customer Survey 52

InteractionMetrics

NOVEMBER 26, 2019

Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.

Double-Barreled Question 40

Double-Barreled Question Construction Customer Feedback Customer Survey 40

InteractionMetrics

MAY 28, 2019

How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40