InteractionMetrics
NOVEMBER 26, 2019
Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.
InteractionMetrics
NOVEMBER 26, 2019
Upon returning the car, with tablet in hand the associate asked, “how would you rate our customer service?” I discuss this in “Answering NPR: Why 5 Star Rating Systems Don’t Work” , but, bottom line, just like the Microsoft example, my “everything was perfect” summation fails to help Enterprise collect facts about its customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InteractionMetrics
MAY 28, 2019
How can we increase customer loyalty? How can we make sure that our customer service reinforces our brand? Whether tactical or strategic, when done correctly, Customer Listening gives you greater accountability, more insight, and a lens into the details that will boost employee and customer happiness.
SurveySensum
JULY 12, 2023
Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?
SurveySensum
JULY 12, 2023
Not Being Clear Enough Too Many Or Too Little Questions? Don’t Ask Leading Questions Don’t Ask Double-Barreled Questions Failure To Do Pilot Surveys Neglecting Mobile-Friendliness Don’t Let Your Survey Results Collect Dust Final Thoughts 1. Does the above survey question, sound a little off to you as a respondent?
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? assumes the customer was somewhat satisfied. Double-Barreled Questions.
InteractionMetrics
SEPTEMBER 17, 2019
But is the point of the survey for customers to get good pricing? Or is it for the company to measure the quality of their customer service? Why ask your customers to take surveys if the data you collect fails to capture the facts? assumes the customer was somewhat satisfied. Double-Barreled Questions.
Expert insights. Personalized for you.
52 
Let's personalize your content