Execs In The Know

FEBRUARY 16, 2023

And contact center and training leaders can also certify agent readiness to engage with live customers and prospects through their Simulation Scorecard and Immersion Call Listening. Agents use their newfound confidence and proficiency to deliver consistently superior customer and prospect experiences while hitting your KPIs.

AI 52

AI Scorecard Contact Center Compliance 52

Shep Hyken

NOVEMBER 28, 2022

When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity.

CX 59

CX Customer Experience Retail Start-ups 59

Intercom

JULY 26, 2022

That means a customer can begin their journey with your brand by engaging with an ad on social media or an email marketing campaign, and continue it physically or digitally on different channels without ever having to start over. They can view products on a website, abandon their cart, and then visit a store to purchase in-person.

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69