Execs In The Know

FEBRUARY 16, 2023

Whether you are a financial services juggernaut like Western Union, a large consumer bank like Sallie Mae, or a SaaS startup wanting to develop winning customer service and sales teams, the benefits of Zenarate simulation training are numerous and significant.

AI 52

AI Scorecard Contact Center Compliance 52

Shep Hyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. When CEOs Engage Directly with Customers by G. Harvard Business Review) Customer expectation in the United States has held steady for the last decade, while customer satisfaction has deteriorated.

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

Intercom

MARCH 23, 2023

In today’s highly competitive market, meeting customer expectations is no longer enough to stand out from the crowd. For CX expert Jon Picoult , if you’re aspiring to satisfy your customers, you’re aspiring to mediocrity. Liam: What do you think the difference is between customer experience and customer service?

CX 59

CX Customer Experience Retail Start-ups 59

Intercom

JULY 26, 2022

By focusing on the customer experience, you can ensure you’re optimizing your business across all touchpoints – an effort that will no doubt benefit your company in the short and long-term. What is a customer service experience? Why should customer experience be considered important?

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69