Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. eight customer-focused organizations, acronyms and all, that you should be following this year and beyond.*. Read on to learn about (and bookmark!) CCNG does just that. Learn more about it here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Aquire

AUGUST 2, 2021

These bots analyze a user’s input and employ technology like natural language understanding (NLU) to determine what the user means instead of just what they said. Improve customer experience by providing 24/7 support. Then, they’re able to generate their own appropriate responses (think natural language generation or NLG).

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59