DMG Consulting

AUGUST 16, 2022

Intelligent virtual agents come with low-code/no-code development environments so that the business (the customer service, sales, or collections department) can make changes when new opportunities or enhancements are needed. IVAs Are Not Just a Contact Center Solution. Like what you’re reading?

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

Hodusoft

JANUARY 28, 2021

The software helps with sales campaigns and it proves simply invaluable for customer service. Sales campaigns. Think up strategic campaigns to draw in more customers and then use call center software for implementation. Preview dialer. Predictive dialer. Progressive dialer.

Social Media 105

Social Media Contact Center Omnichannel Sales 105

Execs In The Know

FEBRUARY 16, 2023

It starts by connecting with Zenarate’s awesome simulation training team. Zenarate’s training professionals work alongside many of the world’s leading brands to develop confident top-performing agents through our proven light-lift and easy-to-deploy Customer Success model. Connect with Zenarate’s Team of Agent Training Experts!

AI 52

AI Scorecard Contact Center Compliance 52

CommBox

MARCH 7, 2022

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches ( 35% ) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

CommBox

MARCH 7, 2022

Google has become the primary engine for businesses that are looking to promote their services – 92% of online searches are via Google. Research shows that 1 in 3 product searches ( 35% ) start on Google. Furthermore, 34% of “near me” searches that start on desktop and tablets end in physical store visits.

Omnichannel 52

Omnichannel Start-ups Engineering Customer Service Sales 52

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. Beyond customer satisfaction Liam: Oh, I love that.

CX 59

CX Customer Experience Retail Start-ups 59

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132