Taylor Reach Group

SEPTEMBER 6, 2023

by Colin Taylor The rapid advancement of conversational AI has had a profound impact on various industries, and one arena that has been significantly affected is the contact center industry. The emergence of Interactive Voice Response Systems (IVRs) in the 1980s marked the initial steps toward automation within contact centers.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

Fonolo

JANUARY 10, 2023

For some, there’s nothing to see but opportunity, and they want to discover everything they can about AI technology for their contact center. . There is plenty to learn about artificial intelligence and its cousin, machine learning (ML). A Guide to Improving Call Center Operations.

Artificial Intelligence 91

Artificial Intelligence Contact Center Machine Learning Data Entry 91

1 to 1

APRIL 12, 2022

Customer service is demanding. On average a contact center associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. It helps orchestrate keys areas in the customer journey to ensure the experience is the same in every channel.

Contact Center 26

Contact Center Machine Learning Data Entry Invoicing 26

Ameyo Callversations

JUNE 1, 2022

Conversational AI uses different technologies such as Natural Language Processing, Advanced Dialog Management, Machine Learning and Automatic Speech Recognition. As a result of these technologies it is possible to learn from every such interaction and respond to them accordingly. Optimized Customer Service Operations.

AI 52

AI Artificial Intelligence CX Machine Learning 52

SugarCRM

APRIL 21, 2022

Engaging with a customer service/support agent working remotely is not unexpected. But the new normal customer expectations have adjusted to account for the fact that there may be, for example, a background noise on a call and that a supervisor may need to engage with an agent via Zoom.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Zendesk

JUNE 25, 2021

Botfuels’s shopping chatbot acts as the first line of support, and can solve more than 80% of customer inquiries automatically. b+s Connects for Cisco Contact Center. b+s Connects for Cisco Contact Center (Support) lets you connect your help desk to Cisco Contact Center for a unified agent desktop.

Contact Center 52

Contact Center E-commerce Data Entry AI 52

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Contact Center 203

Contact Center Healthcare AI Sales 203