Fonolo

APRIL 6, 2020

At a time when many business owners are removed from face-to-face interaction with their clients — hospitality, food, retail etc. it’s becoming more and more important for companies to engage with their customers. The Best Apps for Virtual Contact Center Teams. Using Virtual Contact Center Apps .

Contact Center 108

Contact Center Social Media Invoicing Hospitality 108

Ameyo Callversations

JUNE 15, 2021

Of all the customer service channels, live chat channels have proven to be the most preferred by both businesses and consumers. Most businesses have chosen a remote solution to handle their customer service operations and chat remains the channel most loved by the consumers. Who is not using WhatsApp in 2021?

Customer Satisfaction 52

Customer Satisfaction Invoicing E-commerce Omnichannel 52

1 to 1

JUNE 1, 2021

At a time when customers want great experiences at an increasingly faster pace, automation plays a crucial role in helping brands deliver. When done right, automation creates effortless experiences for employees and customers alike. In short, it refers to bots that imitate human tasks. The post Attended vs.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26