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Telltale Signs: How to Identify Call Center Agent Burnout

Fonolo

FEBRUARY 14, 2019

Agents are required to deal with challenging, frustrated customers, with the knowledge that the calls (and their performance) are being monitored and timed. News Careers report found that customer service representatives suffer from below-average job flexibility. The Top Contact Center Trends to Watch in 2019.

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Contact Center Artificial Intelligence Social Media Touchpoint 80
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Is Your Customer Service Department a “Factory of Sadness”?

Customer Bliss

MAY 3, 2017

This especially holds true when it comes to customer service. In fact, CEB data shows that 81 percent of customers today will use self-service channels first before reaching out to a company to speak to a customer service rep live. Rethink the contact center environment: . But, it can be done.

Customer Service 53
Customer Service Contact Center Social Media Sales 53
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