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2020 Customer Experience: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 120
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2020s Customer Value: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. CXM includes customer success, customer care, customer relationship management, etc.

CXM 90
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Voice of Customer Maturity: Ultimate Guide

ClearAction

B) VoC Transformers At the same time, we worked with numerous operational and strategic planning process owners across the company (HR, Finance, IT, Legal, Planning, Marketing, Facilities, etc.) We updated customers as promised. As your bandwidth expands, you can extend your CX efforts to other customer groups.

VOC 62