DMG Consulting

APRIL 15, 2020

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

SEPTEMBER 29, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . The outlook for the IA market is very positive. When: Today, 21 September 2022. Background: .

Contact Center 48

Contact Center Text Analytics Outlook Actionable Insights 48

DMG Consulting

JUNE 13, 2017

The contact center workforce optimization (WFO) market is in transition. Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching.

Contact Center 48

Contact Center Text Analytics Outlook VOC 48