How to Anticipate and Address the Unintended Consequences of CX Transformation
Execs In The Know
FEBRUARY 29, 2024
Navigating Uncertainty with Human-Centered Design In a world where change is relentless and technology investments often outpace organizational readiness, uncertainty in our space looms large. Many CX leaders are left wondering how to innovate — in the right ways — when capabilities and expectations are changing so often and so fast.
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