interviews digital-cx-omnichannel-accessible Contact Center Related Topics 
Callminer
NOVEMBER 9, 2020
Fraud is not only on the rise in call centers generally (jumping by 350% between 2013 and 2019 ), but the spread of fraud in the midst of the COVID-19 pandemic means businesses and consumers alike must be more mindful than ever. Organizations need to be prepared to effectively combat call center fraud.
SurveySensum
JULY 20, 2023
To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them. Let’s explore how customer feedback can help overcome 4 common challenges faced by them in the digital retail journey.
Comm100
FEBRUARY 16, 2018
That is why reducing customer effort was voted the number one priority for contact centers in 2018. This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018.
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