Fonolo

MAY 23, 2023

Contact center managers know this implicitly. But did you know that hyper-personalization in the contact center is one of the best ways to delight your customers? What is Hyper-Personalization in a Contact Center? Customer service is all about meeting and exceeding customer expectations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. This facility may be owned entirely by the organization or (as many companies prefer today) may be outsourced to a contact center operator.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

VOZIQ

NOVEMBER 14, 2023

From personalized engagement to predictive analytics, this roadmap points to a new era in which technology seamlessly aligns with human-centric strategies, reshaping the customer experience landscape. In tandem, assess the operations of contact centers and marketing channels.

AI 40

AI Net Promoter Score Predictive Analytics Artificial Intelligence 40

VOZIQ

MARCH 11, 2024

Marketers will lack insight into the time left before a predicted high-risk customer will cancel. It will only predict the risk status of active customers and won’t consider the win-back chances of recently canceled customers. These customer microsegments form the basis of personalized, large-scale actions.

Contact Center 40

Contact Center ML Predictive Analytics AI 40