Callminer

NOVEMBER 9, 2020

Speech analytics software , for example, enables call centers to review past fraudulent calls, customize a fraudulent scorecard, and leverage real-time analytics to provide guidance to agents while on the call if a call is flagged as potential fraud. Fraudulent callers may attempt to build rapport with a particular agent.

Contact Center 345

Contact Center Engineering Scorecard Retail 345

Taylor Reach Group

NOVEMBER 29, 2019

I was reading a recent post by Helen Dewdney regarding playing Christmas music in stores to early in the season, and the fact that many retailers plan music even though it is not well received by their customers. ” Most contact centers have a quality assurance or quality evaluation team. Is your Quality Assurance Arrogant.

Scorecard 107

Scorecard Contact Center Customer Satisfaction Retail 107

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. There are dozens of customer service applications on the market these days.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. There are dozens of customer service applications on the market these days.

Customer Service 182

Customer Service Start-ups Education Gaming 182