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094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Today, Joel lives in Sioux Falls, South Dakota with his family. The post 094: AI and Your Contact Center appeared first on The DiJulius Group. Read Full Article.

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3 Ideas to Help Customer Service Employees Work Through Burnout

Myra Golden Media

A typical workday for me includes dining at a highly recommended local restaurant, perhaps a walking tour of a historic city in the south, shopping for shoes in Toronto’s fashion district or meeting beautiful spirited Native Americans in Milbank, South Dakota. All this is after a well-received training session or keynote.