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094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Today, Joel lives in Sioux Falls, South Dakota with his family. He has over 20 years of crafting exceptional customer experiences under his belt. Read Full Article.

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Uncover the Secret to Driving Brand Value With This Powerful Framework!

Beyond Philosophy

No one is getting together somewhere in South Dakota to celebrate being a Hanes customer, nor do they name-drop their undershirt brand on social media or to a prospective mate. What Hanes likely doesn’t provide is Social or Lifestyle Value. Nevertheless, Hanes is a successful brand and has been for a long, long time.


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H.O.M.E: Entertainment – when all the world’s a stage

Intercom, Inc.

That book, fittingly called Notes From an Apocalypse , explores the anxious subculture of people preparing for societal collapse from South Dakota to New Zealand.

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3 Ideas to Help Customer Service Employees Work Through Burnout

Myra Golden Media

A typical workday for me includes dining at a highly recommended local restaurant, perhaps a walking tour of a historic city in the south, shopping for shoes in Toronto’s fashion district or meeting beautiful spirited Native Americans in Milbank, South Dakota. All this is after a well-received training session or keynote.