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094: AI and Your Contact Center

The DiJulius Group

JULY 13, 2022

Joel Sylvester has an unsurpassable passion for customer service. His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. He has over 20 years of crafting exceptional customer experiences under his belt. Read Full Article.

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3 Ideas to Help Customer Service Employees Work Through Burnout

Myra Golden Media

APRIL 17, 2017

A typical workday for me includes dining at a highly recommended local restaurant, perhaps a walking tour of a historic city in the south, shopping for shoes in Toronto’s fashion district or meeting beautiful spirited Native Americans in Milbank, South Dakota. I created a task force of 4 customer service agents.

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