ClearAction

OCTOBER 4, 2015

And the findings were significant: when the answer was "c", the company tended to have stronger business results attributed to customer experience management (CXM), as well as more holistic CXM practices. The money comes from customers. That makes a lot of sense when you stop to think about it. Follow the money.

CXM 118

CXM Customer Experience CX Customer Experience Management 118

ClearAction

JULY 23, 2023

You may also have sales operations, revenue operations, and marketing operations teams who are committed to efficiency, effectiveness, and silo-smoothing for customers and touch-points. Your CRM (customer relationship management) system is typically used by all of these parties. Silo Focus for B2B CXM Governance 2.

Government 62

Government B2B CXM Customer Experience 62

ClearAction

DECEMBER 15, 2015

Every C-team member's belief that their existence is thanks to satisfied customers is essential for true customer experience momentum. Shared vision and ownership must also take place among everyone whose formal job is customer experience management. Anticipation of Customer Expectation and Reactions.

Customer Experience 63

Customer Experience Customer Experience Management CXM Construction 63