Aquire

NOVEMBER 25, 2021

Creating a customer journey map can be a game-changer for your customer experience strategy. According to a study led by Google, if we count all the possible research and interactions before and after a purchase, touchpoints may be anything from 20 (for candy) to 500 (for flights). What is a customer journey map?

Customer Journey Map 98

Customer Journey Map Net Promoter Score Touchpoint Social Media 98

CommBox

JUNE 4, 2024

An Omnichannel communication strategy holds the key, offering a seamless, integrated customer experience across all touchpoints. With this approach, customers can start a conversation on your website chat, continue it via email, and resolve their issues over the phone without needing to repeat themselves.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

Aquire

JULY 6, 2021

The B2B customer journey is a complex matter, packed with a host of different touchpoints that affect customer experience. Understanding that complexity is essential in planning your customer service and marketing strategies. So, how can you analyze your journey and go about improving it in the right way?

B2B 116

B2B Customer Journey Map B2C Touchpoint 116

ECXO

MAY 11, 2023

Is your business truly customer-centric? There isn’t an off-the-peg test to test whether your business is customer-centric. What do your customers say about how they experience your brand, products and services? But, here are a few questions to think about. Who is responsible and accountable for CX? Find out more here.

Customer Journey Map 52

Customer Journey Map CX Transformation CX Education 52

Aquire

MAY 19, 2021

That’s not to say the physical side can be neglected — 50 percent of quality-seeking banking customers want to see physical and digital mixed together seamlessly. People are happy to play their part too, with 63 percent of global banking customers willing to trade their personal data for tailored advice. Personalization.

Customer Experience Management 105

Customer Experience Management Customer Experience Net Promoter Score Customer Journey Map 105

Taylor Reach Group

MARCH 10, 2020

You can also obtain a CCXP (Certified Customer Experience Professional) certification, which recognizes professional credentials and expertise in this area. Companies are looking at customer insight, customer journey mapping, CSAT, customer acquisition, data analytics, culture and brand.

Customer Experience 123

Customer Experience Customer Journey Map Customer Retention NPS 123

Aquire

JUNE 7, 2021

For many, your business’ marketing and customer service offerings will make the main difference when customers are comparison shopping. To stand out from the competition, you need to create content that positions your product as the best fit for your customers’ needs. What about a purchase?

Customer Journey Map 98

Customer Journey Map Education Sales Start-ups 98