Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

JANUARY 15, 2022

When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). Starting in the 90s and over the last 20 years, it has been Customer Experience. I have experienced many waves of change in my career.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Management Consulting 68

Hodusoft

SEPTEMBER 6, 2023

Better customer insights “To gain customer insights, we must understand that we are prisoners of what we know and what we believe.” This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. CRM Best Practices. Customer Strategy Trends. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media 37

Social Media CRM Customer Loyalty Voice of the Customer 37

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Bruce Temkin – Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132