Hodusoft

JANUARY 24, 2024

The observable advantages of personalization are supported by data and case studies, which demonstrate greater rates of customer retention and higher customer lifetime values. Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Intercom, Inc.

JULY 24, 2019

Here’s an example from our relationship management team : when we first created the team, we hypothesized they would primarily use email to drive customer retention and expansion. Instead we identified a strong correlation between customer calls and account growth. Here’s a simple example: using your CRM as a source of truth.

Sales 181

Sales Start-ups CRM Legal 181

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SixteenVentures

DECEMBER 31, 2019

Customer Feedback Loop. Customer Advocacy. Customer Intelligence. Customer Expansion. Customer Renewal. Customer Retention. Probably a better name for Customer Success might actually be Customer Relationship Management (CRM), but that’s already taken. Customer Retention.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom

AUGUST 2, 2023

Lynn: I was in Silicon Valley in Northern California for a long time, and after I left my corporate job, I still went to a lot of American Marketing Association meetings: business marketing, product marketing – all the things that had anything to do with the customer. I think that is a really good example of having high integrity as a brand.

Innovation 52

Innovation CX Non-Profits AI 52

Qualtrics

FEBRUARY 26, 2019

In the latest in our series of “ Customer Experience Visionaries “, Rachel Richter, VP of Customer Insights at Dun and Bradstreet, joins us to talk about bringing together quantitative and qualitative data to improve customer retention, creating a data-driven culture, and corporate social responsibility.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37