Improve NPS with these 11 surefire strategies
SurveySensum
FEBRUARY 10, 2022
Companies that lead in customer experience are now outperforming laggards by nearly 80%. . NPS is a critical business KPI that tells you how likely your customer is to recommend your product or service to others. It is the key predictor for gauging customer retention and loyalty. Set NPS goals for each department.
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