Taylor Reach Group

OCTOBER 14, 2020

Taylor Reach senior leaders have published more than 2,000 articles on the topic of contact center, customer experience, transformation, etc. Customer Think. CRM Magazine. Direct Marketing News, a regular column. including on industry sites including; Foundations Magazine. Call Centre Times. Call Centre Helper.

Net Promoter Score 103

Net Promoter Score Contact Center Direct Marketing CRM 103

SugarCRM

SEPTEMBER 26, 2019

After all, she explained, it’s natural for a customer service agent to want to be done with a call when the customer is irate. The New York Times has worked hard to enable its frontline employees to handle any customer need, at any given time, by creating and embedding as many workflows as possible.

CX 20

CX Engineering Direct Marketing Gaming 20

SugarCRM

MARCH 6, 2020

Too often, customer experience (CX) strategies sit siloed in different departments. At SugarConnection Sydney this month, CX experts are going to show you exactly what you can do to create customers for life. SugarConnection is an all-new CX event series exclusively for Sugar customers.

Customer Experience 47

Customer Experience CX CRM Direct Marketing 47