Fonolo

FEBRUARY 14, 2023

As technology gets smarter and more intuitive, so does the contact center that benefits from it. Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. So you can imagine the sheer volume of data your call center collects on a regular basis.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

SugarCRM

SEPTEMBER 20, 2022

Digital technology changed the way we do business. Modern CRM tools, applications, and infrastructure are getting very powerful and much easier to work with. To take advantage of these new capabilities, any forward-looking organization must acknowledge that data is at the core of every marketing, sales, or customer service strategy.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

SugarCRM

JULY 3, 2018

For too long, businesses have viewed CRM platforms as simply a functional repository for customer data. However, in the digital world we now live in, CRM offers so much more… especially for businesses that operate in the service economy where continuous customer engagement is so critical to delivering on revenue goals.

CRM 26

CRM AI Artificial Intelligence Machine Learning 26

SugarCRM

SEPTEMBER 26, 2019

Take a closer look and you may find that in reality, an intuitive Customer Relationship Management (CRM) system enhanced with AI will give your employees just what they need – and you don’t need to be Jeff Bezos or Elon Musk to achieve it! Before the age of AI, many companies viewed CRMs as a technology used to store their data.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

SugarCRM

AUGUST 27, 2019

We’ve actually built our technology around it. Put simply: No-Touch Information Management ensures you get all of the customer data you need, without having to spend your time on endless manual updates and entries. To understand what I mean, consider the typical customer relationship management (CRM) software or system.

Data Entry 20

Data Entry Social Media CRM Artificial Intelligence 20

SugarCRM

AUGUST 3, 2021

Sugar Market provides powerful assets in the quest for CX performance: Inbound traffic management gives users a suite of tools offering a single platform for managing social media and paid search advertising, providing comprehensive SEO auditing and tracking engagement from your prospects across multiple channels.

Technology 26

Technology Technology CX Data Entry 26

Hodusoft

DECEMBER 6, 2022

7 ways contact center software improves customer service quality With the modern trends in communication technology, contact center software have become more advanced than ever. Creates personalized experience with CRM integration A CRM gathers customer information through their interactions with the business.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52