Taylor Reach Group

JULY 17, 2017

MGI research found that 45 percent of work activities could be automated using current technologies; 80 percent of that activity is attributable to existing machine-learning capabilities. Robot-led workforce automation is not going away. Amazon banned shoppers who returned items too frequently. Subscribe to our newsletter.

Machine Learning 251

Machine Learning Artificial Intelligence Customer Experience E-commerce 251

SugarCRM

OCTOBER 18, 2021

I was listening today to one of my favorite industry podcasts called CRM Playaz , hosted by two intelligent dudes, Paul Greenberg and Brent Leary. At the front end of the show, they debated the topic of “is it CRM or CX?” Many in the (legacy) CRM industry have recast the sector as the CX industry. Here’s the gist of the debate.

CRM 49

CRM CX E-commerce Sales 49

Lumoa

MAY 5, 2022

This means breaking the barriers around IT, CRM, digital marketing, branding, sales, customer service, and e-commerce. Customer Experience Management (CXM) will be guided by artificial intelligence (CI) and simplified through machine learning. With AI, we can obtain information about customers’ actions.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

Neosperience

JULY 25, 2023

Now back to the world of commerce: thanks to the setback to traditional shopping experiences caused by the pandemic, over the last few years Italian companies have dedicated more and more resources to building a multi-channel sales strategy. Multichannel is not enough!

Omnichannel 52

Omnichannel Technology Technology Artificial Intelligence 52

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Multimodal e-commerce experiences with an “in-store” feel.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Natural language processing (NLP) is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language—not just what people are saying but also what they mean when they say it. Multimodal e-commerce experiences with an “in-store” feel.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Zendesk

JUNE 25, 2021

Botfuel (Support) is a sales enabling chatbot platform for E-commerce. Customer Details Advanced (Support) app will bring all the details straight to the ticket screen from your CRM or ERP. Bytesview (Support) is a text analysis tool that analyzes any piece of text using machine learning and natural language processing.

Contact Center 52

Contact Center E-commerce Data Entry AI 52