CRM, Machine Learning, Omnichannel and Structured Data

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

Intercom, Inc.

FEBRUARY 13, 2020

In the omnichannel era we’re now living in, automation is the hook that helps crochet all the threads together. Here we are in 2020 with much better data collection than we’ve ever had. “So we’ve seen companies who have basically re-centralized their data into cloud data warehouses, and that is the source of truth.

Unstructured Data

Unstructured Data Omnichannel Structured Data Machine Learning

The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

SEPTEMBER 29, 2020

Besides the alphabet soup of acronyms – WFM, CRM, LMS, to name a few – there are also myriad ways to mix and match platforms. And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Customer Relationship Management (CRM). Learning Management System (LMS).

Contact Center

Contact Center Artificial Intelligence CRM Net Promoter Score

Tech Customer Success

Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

The Contact Center Stack – Here’s what you need to build a modern contact center

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