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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?

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Customer Experience Challenges According to 15 CX Experts

Lumoa

OCTOBER 31, 2018

data security, gig economy, AI, machine learning).” Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! Never underestimate the customers expectation in CX. And why not?

CX Customer Experience Machine Learning Artificial Intelligence

Tech Customer Success

15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Customer Experience Challenges According to 15 CX Experts

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