SugarCRM

APRIL 7, 2022

To capitalize on this opportunity, organizations must have the means to collect and analyze this ‘sales digital exhaust’ to optimize future sales efforts by tapping into the power of machine learning and predictive analytics capabilities. 52% of the respondents say their reliance on legacy CRM costs them revenue.

Technology 52

Technology Technology Sales Predictive Analytics 52

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Also, new tech solutions such as AI and machine learning have been getting a lot of attention. AI and machine learning make customer listening and Voice of Customer analysis—at scale—suddenly possible in a way it wasn’t before. And why not?

CX 129

CX Customer Experience Education Machine Learning 129

Lumoa

OCTOBER 31, 2018

data security, gig economy, AI, machine learning).” Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience! Never underestimate the customers expectation in CX. And why not?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Sprinklr

OCTOBER 20, 2021

Harness machine learning and AI to generate insights, enrich data, highlight anomalies, and recommend next actions. Identify and enrich customer data across the enterprise by using AI to augment records with social activity, chats, emails, survey results, case history, and CRM data. Three key differentiators to look for.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

SurveySensum

JULY 20, 2023

Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods. Get instant detractor alerts on your CRM so you can close the loop in time. Personalize the shopping experience: Utilize customer data, AI, and machine learning to offer personalized recommendations, promotions, and tailored experiences.

Retail 52

Retail Customer Feedback CX Social Media 52

Intercom, Inc.

MARCH 29, 2022

We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros. Think about our friends, our family, our colleagues, people we play sport with, do hobbies with. And now we offer European data hosting. “We How often do you call them? Not very often.

Start-ups 118

Start-ups Sales Innovation NPS 118