SugarCRM

JULY 7, 2022

Technology for collecting, managing, and advancing customer interactions is vital for all businesses. Here are three ways businesses can use technology to maximize the value and productivity of a hybrid and remote workforce: 1. Ensure Your CRM Tools Are Fit for the Purpose.

Technology 55

Technology Technology Data Entry ML 55

Lumoa

FEBRUARY 14, 2024

AI and ML will be able to offer customers a degree of personalization they have not yet experienced because of their ability to: Deliver individualistic, personalized experiences by analyzing each customer’s purchasing history, browsing habits, and demographic information Offer 24/7 customer support through AI chatbots and interactive guides.

Customer Experience 83

Customer Experience ML Social Media CX 83

SugarCRM

APRIL 21, 2022

They have seen the necessity of using technology for collecting, managing, and advancing customer interactions. For example, the use of a centralized CRM solution to capture and process details has become critically important given the significant increase in work-from-home (WFH) arrangements. Make CRM a Strategic Focus.

CRM 29

CRM B2C Sentiment Analysis Artificial Intelligence 29

Shep Hyken

AUGUST 5, 2022

Technology solutions and automation have the power to improve customer service in multiple ways. Perhaps this could be one of the main reasons businesses nowadays embrace new-age technologies and tools like voice bots and chatbots.? Thanks to technology, ML, and NLP, interacting with the bot is easier than before.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Paige: Deepa, welcome to the show.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199