Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 26

Social Media Education Social Listening Start-ups 26

SugarCRM

FEBRUARY 11, 2020

Social media. Social Media Marketing is Trickier Than it Sounds. What makes social media so tricky is that it evolves nearly every day and anyone can shape that evolution. Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media.

Social Media 20

Social Media Education Social Listening Start-ups 20

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Behavioral data collection can help identify the key issues with the user experience giving customer service leaders a place to start fixing the problem. Smart surveys are one way of doing this. Take abandoned shopping carts. Slow site loading?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

CommBox

MARCH 2, 2022

If you feel your team is losing its edge regarding response time, it’s time to shore up your customer support by getting a third-party service provider to handle all incoming calls and emails. Set up the chat widget on your site and assign one of your representatives to manage it.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. For example, you can start by listing your brand’s customer experience stages. Start from there and ask: what do we need to make sure customers go through this stage seamlessly? And of course, you can start from customer expectations.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. Social media. Video chat. Knowledge base.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105