Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Behavioral data collection can help identify the key issues with the user experience giving customer service leaders a place to start fixing the problem. Smart surveys are one way of doing this. Take abandoned shopping carts. Slow site loading?

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Comm100

FEBRUARY 5, 2018

CRM Software. Social Media Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. What Customer Engagement Software Tools Are There? Live Chat Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

CommBox

MARCH 2, 2022

If you feel your team is losing its edge regarding response time, it’s time to shore up your customer support by getting a third-party service provider to handle all incoming calls and emails. Set up the chat widget on your site and assign one of your representatives to manage it.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Start here — we put together a guide to help you offer superior digital customer service and stand out from competition. Social media. What is digital customer service?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

SEPTEMBER 18, 2021

Also, collect data from your CRM or customer experience platform. For example, you can start by listing your brand’s customer experience stages. Start from there and ask: what do we need to make sure customers go through this stage seamlessly? And of course, you can start from customer expectations. Learn More.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

NOVEMBER 22, 2021

Acquire is a full-service CX platform that integrates directly with Twitter and other social media apps. How to start using Twitter for customer service. Ask yourself the following questions before starting: What approach is going to work best for your brand? Here’s how to get started. What should the handle’s “voice” be?

Social Media 98

Social Media Customer Service Social Listening Start-ups 98