ClearAction
SEPTEMBER 22, 2022
Accordingly, in hard times, vast numbers of experience managers switch their career (involuntarily or voluntarily) to Digitalization, Customer Success, CRM, Sales, tech providers, entrepreneurship, and other fields. Like the players on a team sport, anyone in your firm can cause poor experience. is CX Annuities.
ClearAction
DECEMBER 16, 2017
Imagine your company as a sports team, such as volleyball, soccer, hockey or football: do you truly pull together, have one another’s backs, share opportunities and show your opponents and fans you’re a well-oiled machine? Regardless of your awesome VoC, CRM, UX, DX, CS, NPS, etc., What is Customer Experience Collaboration?
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ClearAction
JANUARY 6, 2021
Relevance means each functional area readily recognizes VoC as useful to their specific role. Vital means each role appreciates VoC as an instrumental guide to their job performance. Especially in 2021, these shifts are frequent and require operational agility company-wide. Relevance depends on more than accessibility.
ClearAction
OCTOBER 1, 2018
This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study. Year after year in this study, the vast majority of companies are still in the Collector and Analyzer stages of VoC maturity. Flowing CXM starts with VoC as the shaper of corporate strategy and culture.
ClearAction
APRIL 3, 2015
Use VoC (voice-of-the-customer) to identify strengths needed among CX team. Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. —@tcrawford.
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