ClearAction

SEPTEMBER 22, 2022

CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. Even so, experience managers grapple with demonstrating ROI. What’s the secret to these dilemmas? is CX Annuities.

CX 62

CX Sports Non-Profits Touchpoint 62

ClearAction

JANUARY 6, 2021

Another interesting thing about this list of obvious CX excellence needs is it’s not necessarily in the average customer experience manager’s scope of control or influence. Similar disagreement would occur with the idea that your employee experience equals HR’s resolution of your complaints.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

ClearAction

APRIL 3, 2015

Traditional HR roles – hiring, development, recognition — can be of greater value to the company when they are managed within the context of the company’s CX goals. You must have alignment between your actual candidate experience and your desired customer experience. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Scorecard Government 121

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. This conclusion is reinforced by Temkin Groups’ annual Voice of the Customer (VoC) Maturity study.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63