SaaS customer support: An introductory guide for 2024
Zendesk
NOVEMBER 28, 2023
Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns. More in this guide: Why is SaaS customer support important?
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