Customer Acquisition, Customer Relationship, Finance and ML

The Role of NPS in the Banking Industry

SurveySensum

MAY 19, 2023

And an NPS score can be from -100 to 100 and can provide insights into a bank’s overall customer experience. A high NPS score in banking indicates a stronger customer relationship, more referrals, and, therefore, greater growth. Show customers that their opinions matter and that their feedback leads to change.

NPS

NPS Net Promoter Score Customer Loyalty Close the Loop

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. And so the winners will be those businesses that focus on truly, genuinely building personal relationships.

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Tech Customer Success

The Role of NPS in the Banking Industry

New at Intercom uncut: Watch our entire virtual launch event

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