CSAT.AI

JANUARY 4, 2023

Track Holiday Customer Data Separately. Your long-term customer base is your brand’s lifeblood, and their data is important to get clear. Identify your new holiday customers and separate them from your main customer base. This prevents their data from muddying your regular customer data.

Net Promoter Score 78

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 78

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Customer Loyalty Social Media Education 60

Fonolo

MAY 16, 2019

It’s no surprise: on the surface, the two departments and their goals seem distinct from one another: Marketing is all about customer acquisition (or, attracting new customers), while customer service is all about customer retention. So, how exactly does custom service feed into marketing?

Customer Service 124

Customer Service Customer Acquisition Customer Retention Education 124

SurveySensum

NOVEMBER 23, 2023

Driver 1: Evolving Customer Expectations One of the main factors that make businesses digitize customer experience is the ever-evolving expectations of customers. However, the needs of businesses play a role in digital customer experience strategies as well. Data confirms this as well.

Customer Experience 52

Customer Experience E-commerce CX AI 52

Beyond Philosophy

SEPTEMBER 6, 2016

It’s extremely important for targeting the best customers that their array of value requirements are well understood and that the resources devoted to getting these customers be well-applied. Companies can achieve a higher, more attractive cost/benefit ratio for customer acquisition and advocacy efforts.

Non-Profits 74

Non-Profits Customer Acquisition Social Media Sales 74

C3Centricity

AUGUST 17, 2020

This is no longer possible as customers are sharing their experiences of companies and brands far more than just six months ago. According to the latest global statistics, social media usage saw an increase of 21 per cent, and news consumption has risen by 36 per cent. RightNow Customer Experience Impact Report.

Social Media 63

Social Media Retail B2C Customer Acquisition 63

ProProfs

SEPTEMBER 25, 2017

.” This saying makes perfect sense in this age of Internet because sometimes your satisfied customers aren’t the ones you should be thinking about. Thanks to social media, complaints and recommendations can go viral within a matter of few minutes. C ustomer reviews have immense power. the detractors.

Net Promoter Score 51

Net Promoter Score NPS Social Media Customer Satisfaction 51